Privacy Policy

This Privacy Policy is designed to inform users of Mockup Lab about the information we collect, how we use it, and the measures we take to protect it. We prioritize user privacy and are committed to transparency regarding our practices.

1. Information Collection and Use

1.1) We collect minimal information necessary to deliver our products and services, including your name, payment method, and email address.


1.2) For marketing and website improvement purposes, we use Google Analytics to understand user behavior on our site. This helps us optimize the user experience based on real-time insights and user interactions.

2. Payment Security

2.1) Mockup Lab processes payments securely through Stripe, which offers major credit cards, PayPal, and other secure online payment methods.

2.2) We ensure all transactions are protected by Stripe’s advanced encryption and security protocols, safeguarding your payment information.

3. Digital Goods and Refund Policy

3.1) Due to the digital nature of our products, refunds are generally not available. However, if you experience any issues with a file, please reach out to us at hi@mockuplab.org within 24 hours, and we will do our best to assist.

3.2) Refund requests must be made within 24 hours of purchase.

4. Template Use and Customization

4.1) Mockups purchased from Mockup Lab are licensed for both personal and commercial use. However, reselling, redistributing, or sublicensing our mockups is strictly prohibited. For further details, please refer to our License Agreement.

5. Customer Support

5.1) If you need assistance, click here to go to our support section. Send us a message, and we’ll be in touch within 24 hours.

5.2) Our support team is available to respond within 24 hours.

6. Transparency and Pricing

All pricing is displayed transparently across our site, with no hidden fees. We may introduce a subscription option in the future and will ensure clear communication about any new pricing plans or features.

7. Updates to Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we will notify users directly to ensure you’re always informed about our practices.

8. Contact

If you have questions regarding privacy, please contact us via hi@mockuplab.org